Last updated: 12 November 2026

General Terms and Conditions

Welcome to Carleschi. These Terms of Service govern your use of our website, www.carleschi.co.uk, and purchases made through our online shop or wholesale ordering platform.

Please read them carefully before placing an order.

This website is owned and operated by Carleschi Ltd, trading as Carleschi, of Unit 6, Duchess Farms, New House Farm, Sawbridgeworth, Hertfordshire, CM21 9LE, United Kingdom.

For enquiries, please contact us at trade@carleschi.co.uk.

These terms apply to both retail customers purchasing for personal use and trade customers purchasing for business purposes. Where different conditions apply, they are identified below.

Nothing in these terms affects your statutory rights as a consumer.

1. The Contract Between Us

By placing an order, you are making an offer to purchase the products selected.

An automated order acknowledgement confirms that we have received your order but does not constitute acceptance.

A contract is formed when we confirm acceptance of your order, normally through a dispatch confirmation. For wholesale orders placed on approved credit terms, acceptance may also be confirmed separately in writing.

We reserve the right to decline an order where products are unavailable, pricing contains a material error, or we are unable to fulfil the order.

If payment has already been collected for an order we cannot accept, we will provide a full refund.

2. Ordering and Order Confirmation

To place an order, you must provide accurate contact, billing and delivery information.

We will send an email acknowledging your order and, where applicable, provide further updates regarding dispatch and delivery.

Please check your order confirmation carefully and contact us promptly if any details are incorrect.

We cannot guarantee that changes can be made once an order has been prepared for dispatch.

3. Ownership of Website Content

All content on this website, including text, photographs, graphics, logos, product descriptions and designs, is owned by or licensed to Carleschi Ltd unless otherwise stated.

You may view, download or print website content for personal, non-commercial use.

You may not reproduce, distribute, modify or commercially exploit our content without our prior written permission.

4. Product Information and Accuracy

We take reasonable care to ensure that product descriptions, ingredients, nutritional information, prices and other website content are accurate and up to date.

However, occasional errors may occur.

Product weights, dimensions and other specifications are approximate unless otherwise stated.

Our pasta is produced in small batches using agricultural ingredients that may vary naturally between harvests. Minor differences in colour, appearance and texture are therefore possible.

Customers with allergies or specific dietary requirements should always check the information provided on the product packaging before consumption.

If you believe any product information is incorrect, please contact us before placing your order.

5. Website Availability and Security

We aim to keep our website accessible, secure and free from technical defects, but cannot guarantee uninterrupted availability.

You are responsible for maintaining appropriate security measures when accessing the website.

Nothing in these terms excludes liability that cannot lawfully be excluded.

6. Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we will contact you to discuss the available options.

Depending on the circumstances, you may choose to wait for the product to become available, accept an agreed alternative, or receive a refund for the unavailable item.

We will not substitute products without your agreement.

7. Ordering Errors

You can review and amend your basket before submitting an order.

If you discover an error after placing your order, please contact us as soon as possible.

We will do our best to accommodate changes before dispatch, although this cannot always be guaranteed.

8. Prices and VAT

All prices displayed to retail customers are in pounds sterling (GBP) and include any applicable VAT unless otherwise stated.

Wholesale prices may be displayed excluding VAT, with applicable taxes calculated according to the terms of the trade account and shown before the order is completed.

We reserve the right to change prices without prior notice. Such changes will not affect orders already accepted.

If a product has been incorrectly priced, we will contact you before accepting the order and offer you the opportunity to proceed at the correct price or cancel.

Delivery charges, where applicable, are displayed before checkout.

9. Payment Terms

Retail customers

Retail orders must be paid for at checkout using one of the payment methods accepted on our website.

Orders will not normally be dispatched until payment has been successfully authorised.

Trade customers

Wholesale customers may purchase through our dedicated trade ordering platform, subject to account approval.

Trade customers without approved credit terms must pay at checkout.

Approved trade customers may be offered payment terms, including payment within 15 days of the invoice date, where agreed.

The applicable payment terms will be confirmed when the trade account is established or otherwise agreed in writing.

Invoices must be paid by the agreed due date.

We reserve the right to review, suspend or withdraw credit facilities where payments are overdue or other account conditions are not met, subject to any existing contractual obligations.

10. Delivery Charges

Retail customers

Standard delivery is free on orders of £40 or more.

For orders below £40, standard delivery costs £4.95.

Express delivery costs £4.95, where available.

Trade customers

The minimum wholesale order is two wholesale units, consisting of any combination of 12-pack cases and 4kg sacks.

Standard delivery is included with qualifying wholesale orders to eligible UK mainland destinations.

Some remote locations are excluded from our standard delivery service.

Full details of delivery charges, eligible destinations and restrictions are available in our Shipping Policy.

Any applicable delivery charges will be displayed at checkout or agreed before a wholesale order is accepted.

11. Delivery

11.1 Delivery destinations

We currently deliver to eligible addresses within the United Kingdom, excluding Northern Ireland, the Isle of Wight, the Isle of Man, the Channel Islands, the Scottish islands and certain Scottish mainland postcodes.

Please consult our Shipping Policy for further details.

11.2 Delivery arrangements

Orders are dispatched using our appointed delivery partners.

We aim to dispatch orders promptly and deliver within the estimated timeframes shown at checkout or in our Shipping Policy.

Delivery estimates are provided in good faith but are not guaranteed unless expressly agreed.

For consumer orders, goods will be delivered without undue delay and, unless otherwise agreed, within 30 days of the contract being formed.

If delivery is delayed, please contact us. Your statutory rights concerning late or failed delivery remain unaffected.

11.3 Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If a delivery fails because incorrect or incomplete information was supplied, additional delivery charges may apply where lawful and reasonable.

11.4 Delivery instructions

If you provide instructions authorising delivery to a nominated person or safe place, delivery may be completed in accordance with those instructions.

Your statutory rights and our responsibility for the goods remain subject to applicable consumer law.

11.5 Missing or damaged deliveries

If your parcel is missing, damaged or has not arrived within the expected timeframe, please contact us at trade@carleschi.co.uk.

We will investigate the issue with the courier and arrange an appropriate resolution, including replacement or refund where required.

For consumer orders, we remain responsible for the goods until they are received by you or a person nominated by you, subject to the rules governing carriers independently arranged by the customer.

12. Risk and Ownership

For consumer purchases, responsibility for the goods passes to you when they come into your physical possession or that of a person you have nominated to receive them.

If you independently appoint a carrier that we have not offered as a delivery option, responsibility may pass when the goods are handed to that carrier, in accordance with applicable law.

Ownership of retail goods passes to you once payment has been received in full and the goods have been delivered.

For trade purchases, ownership remains with Carleschi Ltd until payment has been received in full. Risk passes to the trade customer upon delivery, unless otherwise agreed in writing.

Nothing in this section limits statutory consumer rights.

13. Consumer Cancellation Rights and Returns

13.1 Your right to cancel

If you purchase goods online as a consumer, you generally have the right to cancel your order within 14 calendar days after receiving the goods, without giving a reason.

Where an order contains several items delivered separately, the cancellation period generally ends 14 days after receipt of the final item.

Certain statutory exceptions apply, including goods that deteriorate or expire rapidly, and goods sealed for health protection or hygiene reasons that become unsealed after delivery.

Not all food products are automatically excluded from cancellation rights.

13.2 How to cancel

To exercise your right to cancel, please email trade@carleschi.co.uk with your order number and a clear statement that you wish to cancel.

You may also use the cancellation form provided at the end of these terms, although this is not compulsory.

13.3 Returning goods

If you have already received the goods, you must return them within 14 days of notifying us of your cancellation, unless we have agreed to collect them.

Returns should be sent to:

Carleschi Ltd
Unit 6, Duchess Farms
New House Farm
Sawbridgeworth
Hertfordshire
CM21 9LE
United Kingdom

For cancellations made under the statutory cooling-off period, customers are responsible for the direct cost of returning goods unless we agree otherwise.

Please package returned goods securely to prevent damage in transit.

13.4 Refunds

Where you exercise your statutory cancellation rights, we will refund the amounts required by law, including the original standard delivery charge where applicable.

If you selected a more expensive delivery service, we are not required to refund the additional cost above standard delivery.

Refunds will be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier.

Where no goods have been supplied, refunds will be processed within 14 days of being informed of the cancellation.

We may make a lawful deduction if the value of returned goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds will normally be made using the original payment method unless otherwise agreed.

13.5 Faulty or incorrectly described goods

Your rights regarding faulty, damaged or incorrectly described goods are separate from your cancellation rights.

Nothing in these terms limits your rights under the Consumer Rights Act 2015.

If there is a problem with your order, please contact us so that we can arrange an appropriate remedy.

14. Cancellation by Carleschi

We may decline or cancel an order where:

• Products are unavailable.
• Delivery cannot be made to the requested destination.
• A material pricing or product information error has occurred.
• Payment cannot be authorised.
• We reasonably suspect fraudulent activity.

If we cancel an order for which payment has already been taken, we will issue a full refund promptly.

We will notify you using the contact details provided with your order.

15. Problems, Complaints and Product Quality

We take the quality of our pasta and the service we provide seriously.

If you receive products that are damaged, faulty, incorrectly supplied or otherwise unsatisfactory, please contact us at trade@carleschi.co.uk.

Where possible, please provide your order number, a description of the issue and photographs of the affected products or packaging.

We will investigate and work towards an appropriate resolution.

We are legally required to supply consumer goods that conform to the contract, including applicable requirements regarding satisfactory quality, fitness for purpose and description.

Your statutory rights are not affected by these terms.

16. Liability

We are responsible for losses that are a foreseeable consequence of our breach of these terms or our failure to exercise reasonable care and skill.

Nothing in these terms excludes or restricts liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights.
• Any other liability that cannot lawfully be excluded.

We do not accept responsibility for losses arising solely from circumstances beyond our reasonable control, except where applicable law requires otherwise.

For purchases made wholly for business purposes, we will not be liable for indirect or consequential business losses, including loss of profits, revenue or business opportunities, to the extent permitted by law.

Nothing in this section removes any remedies available under applicable legislation.

17. Contact and Notices

Any questions, complaints or notices concerning these terms may be sent to:

Carleschi Ltd
Unit 6, Duchess Farms
New House Farm
Sawbridgeworth
Hertfordshire
CM21 9LE
United Kingdom

Email: trade@carleschi.co.uk

We may contact you by email using the address provided when placing your order or registering an account.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, delivery arrangements or applicable legislation.

The version published when an order is placed will normally apply to that order.

Changes will not retrospectively remove rights or alter agreed contractual obligations without a lawful basis.

We recommend reviewing these terms periodically.

19. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales.

For business customers, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these terms, unless otherwise agreed.

Consumers retain any rights they have under applicable law to bring proceedings in other competent courts.

All contracts are concluded in English.

20. Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

21. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please refer to our Privacy Policy for details of how we collect, use and protect personal information.

22. Third Party Rights

Unless expressly stated otherwise, no person who is not a party to a contract governed by these terms has any right to enforce its provisions under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any rights or remedies available independently of that Act.

23. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our products or service, please contact us in the first instance at trade@carleschi.co.uk.

We aim to address complaints fairly and promptly.

Where a dispute cannot be resolved directly, the parties may consider an appropriate independent dispute resolution service by mutual agreement.

Nothing in this section affects your statutory right to pursue a claim through the courts.

24. Promotions and Special Offers

From time to time, we may offer promotional discounts, bundles, complimentary products or other special offers.

Promotions may be subject to separate terms, including eligibility requirements, minimum order values, validity periods and stock availability.

Any specific promotional conditions will be communicated alongside the relevant offer.

Unless expressly stated otherwise, promotions cannot be combined.

We reserve the right to amend or withdraw a promotion, subject to applicable law and any contractual rights already established.

25. Wholesale Customers

Wholesale purchases are intended for customers acquiring products for resale or other business purposes.

Access to wholesale pricing and ordering facilities requires approval by Carleschi Ltd.

The minimum wholesale order is two wholesale units, comprising any combination of cases and 4kg sacks.

Wholesale pricing, quantity discounts, payment terms and delivery arrangements are subject to the conditions communicated through the approved trade account or otherwise agreed in writing.

Special arrangements, including credit terms, may vary between customers.

Where individually agreed written trade terms conflict with these general terms, the individually agreed terms will take precedence to the extent of that conflict.

Consumer cancellation rights do not generally apply to purchases made wholly for business purposes.

Wholesale customers are responsible for storing, handling and reselling products in accordance with applicable food safety and trading requirements.

Model Cancellation Form

Complete and return this form only if you wish to cancel your consumer purchase. You may also cancel by sending us a clear statement by email.

To: Carleschi Ltd
Unit 6, Duchess Farms, New House Farm, Sawbridgeworth, Hertfordshire, CM21 9LE
Email: trade@carleschi.co.uk

I hereby give notice that I cancel my contract for the purchase of the following goods:

Products ordered:

Order number:

Date ordered:

Date received:

Customer name:

Customer address:

Date of cancellation:

Signature (only if submitted on paper):